Frequently asked questions
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. You pay in cash when your order arrives at your doorstep — no advance payment needed.
Do you deliver across Pakistan?
Yes, [BRAND_NAME_HERE] delivers nationwide, including major cities and smaller towns. Delivery times may vary slightly depending on your location.
How long does delivery take?
Orders are typically delivered within 2-3 business days for major cities and 2-4 business days for other areas. You'll receive a confirmation call before dispatch.
Is my order packaged discreetly?
Yes, absolutely. All orders are shipped in plain, unmarked packaging with no branding or product details visible on the outside, so your privacy is fully protected.
What is your exchange policy?
We offer exchanges only — for size issues. If the item doesn't fit, you can request an exchange within 3 days of delivery. Please note we do not offer refunds.
How do I request an exchange?
Contact us via [WhatsApp/phone/email] within 24h of receiving your order with your order number and the issue. Our team will guide you through the exchange process.
What condition is required for an exchange?
For hygiene reasons, items must be unworn, unwashed, and returned with original tags and packaging intact to be eligible for exchange.
How do I know my correct size?
Please refer to our detailed Size Guide [link] before ordering. If you're unsure, feel free to message us on WhatsApp with your measurements and we'll help you pick the right size.
Can I cancel my order?
Orders can be cancelled before dispatch by contacting us directly. Once shipped, orders cannot be cancelled but can be refused at delivery (though we'd appreciate advance notice).
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via SMS/WhatsApp/email to monitor your shipment.
How can I contact customer support?
You can reach us via WhatsApp at [number], email at [email], or through our Instagram/Facebook page [handle]. We usually respond within 6 hours.